Returns and Refunds

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Fe will accept, for return or exchange, items that are purchased off our website within 14 days of the purchase under the following conditions:

  • Proof of purchase (order confirmation, receipt) is required.

  • Damage must be reported promptly upon receipt or discovery.

  • GroomeX reserves the right to assess the damage and determine eligibility for return or exchange.

  • Customers may be offered a replacement item (if available) or a refund for the damaged item, depending on stock availability and customer preference.

  • Return shipping costs may be covered by GroomeX if the damage is deemed to be their responsibility.

  • Refunds will be issued using the original payment method used for the purchase.

Item(s) cannot be returned or exchanged after 14 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number and images of damaged products. 

For all returns or exchanges please contact essentiallyshop1@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges 

For all returns of exchanges please contact essentiallyshop1@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed.

Late or Missing Refunds

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at essentiallyshop1@gmail.com and allow us the opportunity to investigate the matter further. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team essentiallyshop1@gmail.com

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at essentiallyshop1@gmail.comFnei to let us know how we are doing. We take your feedback very seriously and are always striving to improve.